Returns Policy
Veritas Aotearoa Publishing
At Veritas Aotearoa, we want you to be completely satisfied with your purchase.
If for any reason you are not, we offer returns and exchanges on most items within 10 days of receipt.
Conditions for Return
Items must be returned in their original, unused, and undamaged condition.
All tags and labels must be attached.
Proof of purchase (receipt or invoice) is required for all returns.
How to Make a Return
- contact Veritas Aotearoa by email at info@veritasaotearoa.co.nz or by phone at 027 3061818 within 10 days of receiving your order to initiate a return.
- We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Securely pack the item(s) you are returning in the original packaging, if possible.
- Clearly mark the RMA number on the outside of the package.
Ship the return package to the following address
Veritas Aotearoa Publishing - Returns
8B Enterprise Drive
Henderson
Auckland 0612
New Zealand
Return Shipping Costs
You will be responsible for the cost of shipping the returned item(s) to Veritas Aotearoa Publishing.
We recommend using a tracked shipping service for your return.
Refunds and Exchanges:
Once we receive your returned item and verify that it meets the conditions for return, we will issue a full refund to the original payment method used for the purchase within 30 business days.
If you are requesting an exchange for a damaged book, we will process the exchange and ship the new item to you once the return is complete.
Warranty:
Veritas Aotearoa offers a 30 day warranty on all of your books. If your product is defective within the warranty period, please contact us for replacement options.
Contact Us
If you have any questions about our return policy, please contact us at:
Email: info@veritasaotearoa.co.nz
Phone: 027 3061818